Webinars FAQ

Q: What technology do I need to have in order to participate'
A: We recommend that you download WebEx's Event Manager software prior to the actual event, to expedite the log in process on the day of the event. Click here to download the necessary software.

Following the webinar, to view the recorded event, you will also need WebEx player. If you attended the event and have Event Manager installed on your computer, you should already have WebEx player. If not, however, click here to install this software for Windows or here to install the software on a Macintosh.

Q: What are the minimum system requirements?
A: Minimum System Requirements

• Microsoft Windows 95, 98, ME (Millennium Edition), XP, NT, or 2000.
• Intel Pentium 166 MHz or faster processor.
• 32 MB RAM (64 MB Recommended).
• Microsoft Internet Explorer 4.x or later, Netscape Navigator 4.x, or AOL 5.0 or later.
• JavaScript and cookies enabled on the Web browser; ActiveX enabled on Internet Explorer
• 56K or faster Internet connection.
• For Internet Phone (VoIP), appropriate sound card plus microphone and speakers.

Q: Can I use a MAC in order to participate?
A: Mac OS X (Jaguar, Panther and Tiger) can connect as an attendee for the event (but not as a Panelist) through Mozilla, Firefox and IE. Settings such as JavaScript and cookies must be enabled (10.2 - Java 1.4.2x).

Q: How do I log in?
A: To log in to the webinar, click the link in your event confirmation e-mail. After you click on the link, here are some additional instructions:

1. Click the Join button
2. Enter your name and e-mail address
3. Enter the password: (also listed in your even confirmation e-mail)
4. Click the Join button
5. Follow the instructions in the dialog box to join the teleconference
6. From this point, no further action is needed as you will be placed directly into the meeting, both online and on the phone.

Q: Can I use VOIP for a webinar event?
A: At this time, NAFSA's technology does not allow for the use of VOIP. You must have a separate phone accessible to participate in the audio portion of the webinar. We are, however, looking into the possibility of using this technology for future webinars.

Q: Can I talk on the phone?
A: Due to the number of attendees, and the fact that some attendees may have several people viewing the event at one site, all attendees' phone lines will be automatically muted when they join the webinar. The presenters will be the only audio speakers. However, attendees will have the opportunity to communicate with the presenters and other attendees through the poll questions and Q&A online.

Q: How can I ask the presenters questions?
A: To ask the presenters a question,

1. Type a question in the box above the Send button.
2. Select from the Ask: pull down menu to designate to whom your question will be directed.
3. Click Send. Your question appears under your name in the Communications Viewer. (See below.)

Q: Will the questions be answered during the presentation?
A: Presenters will attempt to answer questions throughout their presentations and there will also be a question and answer session at the end of the webinar. Any questions that were not answered during the webinar will be answered by the presenters at a later time. The complete list of questions and answers will be sent to attendees as an e-mail attachment.

Q: What is a poll?
A. Presenters may use polls throughout their presentations to:

• Get a sense of the attendees' feelings on a topic
• Check attendee understanding of a topic
• Use attendee answers as a discussion topic

Attendees may not see how other individuals have answered. However, if the presenter shares the poll results, attendees will be able to see an overall representation of the group's response. (See below.)

Q: How do I answer a poll?
A: After reading the poll question, check the appropriate circle and click the submit button at the bottom right-hand side of the screen. (See below.)

Q: Can I see the names of other attendees?
We understand that NAFSA members are a community of international educators. However, we leave it up to individual attendees' discretion as to whether they would like their names to be displayed during the webinar. For this reason, you may have limited access to view your fellow attendees' names during or after the event.

Q: Will I get a copy of the presenters' PowerPoints?
A: All registered attendees will receive, post-event:

• The presenters' PowerPoints
• Questions asked during the session with written answers from the presenters
• A link to view the recorded session, both audio and visual elements

Q: Can more than one person view the webinar at my university?
A: Yes! You are encouraged to make this a learning event for your university community. Talk to your AV support group on campus to learn how to broadcast this event to a room of attendees.